Cancellation Policy

Lacemoi.com Order Cancellation Policy

We understand that sometimes unforeseen circumstances may arise, and you may need to cancel your order. We do our best to accommodate your needs.

  1. Cancellation Period

We process orders quickly to ensure efficient delivery. If you need to cancel your order, please contact us at support@dentellemoi.com as soon as possible. Most orders are processed within 12 hours of receipt.

  1. Cancellation Conditions
  • To cancel an order, please email us as soon as possible.
  • If your order has already been processed or shipped, unfortunately we will not be able to accommodate your cancellation request.
  • We recommend that you verify all order information before finalizing your purchase.
  1. Address Error
  • It is crucial that you verify the accuracy of the shipping address. In case of error, contact us immediately at : support@dentellemoi.com .
  • We will only be able to make address changes if the order has not yet been processed.
  • dentellemoi.com is not responsible for address errors provided by the customer or for delivery problems resulting from them (inaccessible, incomplete addresses, etc.).
  1. Returned Package Management
  • If a package is returned to us due to an incorrect address or other reasons for non-delivery, we will contact you to discuss available options.
  • You can choose between a refund (minus the initial shipping costs) or a reshipment.
  • No reshipment or refund will be made until the package has been received by our services.

We are committed to ensuring your satisfaction and thank you for shopping at dentellemoi.com .